A communication plan identifies the main contact, expected updates, decision process, and method for reporting urgent issues. It does not need to be complicated to be useful. Clear communication is especially important when the owner is off site.
What to do next
Agree on who receives progress information and who can authorize changes. Keep major decisions in writing. For occupied properties, include the person responsible for notifying residents or staff so field changes do not reach occupants only after disruption begins.
Related Perkins guidance
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